This is John TPS I'm ensure call center helper and I'd like to thank everyone for joining us today on states might not be it's going to bee are exciting 70-412 topic not covered the topic at knowledge management you or at so I think it's going to be contrast to at Rome running through the agenda I’m just this semester calls and out but will a also joined by its or a tennis is the director of again I will be taking us through ten signs you need mutt knowledge management and contact center I will then and the cross to Martin Wilson.

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